BioKill Online Shop Terms & Conditions

Please read the terms and conditions below carefully. By using BioKill Online Shop to purchase, it implies that the customer has read and accepts the terms and conditions below, and agrees to be bound by the following terms and conditions.

Delivery Coverage

  1. Delivery service is only available to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. Excluded areas are Outlying Islands, Restricted Areas or out of HKSAR.
  2. Do not use P.O. Box as delivery address.
  3. If the floor of delivery address is without elevator then customers may be requested to pick up goods
    from the ground floor or a delivery surcharge may be charged by delivery company or agent.
  4. Each order can only be delivered to one address. To deliver order to a different address,
    please place a new order accordingly.

Delivery Time

  1. After confirmation of payment, delivery lead time is within 3-8 working days.
  2. Order will be delivered by SF Express or GOGO VAN or Zeek. Asia Network Limited will determine the best courier
    for each order, and reserves the right to change couriers without prior notice.
  3. The Customer cannot select a specific delivery time slot. On the delivery day the courier will contact you.
    You may then request a delivery time slot to the corresponding service provider.
  4. If the contact number provided is unanswered or cannot be reached by the courier,
    it may lead to a delay in delivery.
  5. Delivery services may be delayed or cancelled during typhoon signal number 8 or above,
    or when the Black Rainstorm Warning is hoisted.

Delivery Fee

  1. FREE delivery for purchases of HK$350 or above
  2. Orders UNDER HK$350, please choose SF Express Pay by Receiver or
    add HK$100 delivery charge to enjoy the delivery service.
  3. Please note that all delivery risks (including but not limited to delay, damage, loss or accidental theft of the goods)
    shall be borne by customer solely. We are not responsible for the above matters.

Payment Method

  1. BioKill Online Shop only accepts PayPal, Visa, Credit Card, Master Card, Union Pay, UPOP, Wechat Pay, AlipayHK.
    All purchase will be charged in HK Dollars.
  2. Online transactions will be processed through a third-party payment processor. When customers place an order,
    the customer agrees and accepts that the customer is solely and fully responsible for any losses incurred or sustained in making the transaction, and in no event shall any such losses and
    responsibility in whole or in part be borne by Asia Network Limited.
  3. Ownership of the product will not transfer to the customer until payment is received.

Other Conditions

  1. All listed product prices are in Hong Kong dollars.
  2. Products are subject to stock availability and may be withdrawn at any time without prior notice.
  3. The Customer shall ensure the accuracy of the delivery information provided, such as contact person,
    contact number and delivery address. If the information is inaccurate, please contact 3575 2555 or email [email protected],
    we will update the courier as soon as possible. However, if the order has already been sent,
    changes will not be able to be made.
  4. The Customer shall solely and fully bear the loss and responsibility arising from providing inaccurate delivery information, leading to delivery to a wrong address.
  5. Cancel order, refund or return of products are not allowed under any circumstances. If the product received is incorrect or missing, the customer shall take photos within 24 hours upon receipt of the order and contact 3575 2555 or email [email protected]. Late notification will not be handled or entertained.
  6. BioKill Online Shop Special Offers are only applicable to the online shop
    and are not applicable to other retail stores, including the BioKill Show Room.
  7. The products are for the client’s own personal use. If any evidence shows it is for resale,
    Asia Network Limited will reserve the right to claim for the difference and / or legal action will be taken.
  8. Asia Network Limited reserves the right of final decision relating to any changes in the Terms and Conditions without prior notice. Terms and Conditions are effective from the date published. Continued access and use of the BioKill Online Shop and services shall represent the customers unconditional acceptance of the latest version of the Terms and Conditions.
  9. In case of dispute, the decision of Asia Network Limited shall be final.

Please feel free to contact 3575 2555 or email to [email protected] for any queries